1. Hardware & Infrastructure

PC Components: Identifying, installing, and configuring internal components (CPUs, RAM, storage, power supplies).
Peripherals & Ports: Understanding connectivity standards (USB-C, Thunderbolt, HDMI, DisplayPort) and device management.
Storage Solutions: Managing HDDs, SSDs, M.2 drives, and configuring RAID for data redundancy and performance.
Mobile Hardware: Troubleshooting mobile devices, tablets, and IoT connectivity.

2. Operating Systems & Desktop Support

Windows & macOS Fundamentals: Installation, disk management, user account control, and registry/system file management.
Linux Essentials: Navigation via Command Line Interface (CLI), permission structures, and package management.
Software Troubleshooting: Managing applications, identifying process bottlenecks, and resolving driver conflicts.
Virtualization: Creating and managing virtual machines (Hyper-V, VirtualBox) and understanding containerization basics.

Network Fundamentals: Understanding the OSI Model, TCP/IP stack, and IP addressing (IPv4 vs. IPv6).
Cabling & Media: Understanding Ethernet standards (Cat6/Cat6a), fiber optics, and wireless standards (802.11 protocols).
Network Hardware: Setting up and configuring routers, switches, access points, and firewalls.
Diagnostic Tools: Mastering command-line tools for troubleshooting connectivity, such as ping, tracert, ipconfig/ifconfig, netstat, and nslookup.

Endpoint Security: Implementing antivirus/anti-malware, firewall policies, and secure boot practices.
Access Control: Managing user permissions, Group Policy, and Multi-Factor Authentication (MFA).
Physical Security: Securing server rooms, biometric access, and workstation security protocols.
Data Privacy: Understanding basic compliance standards regarding sensitive information.

Ticketing Systems: Managing support requests using professional ITSM software to prioritize and document technical issues.
Troubleshooting Methodology: Utilizing a systematic approach: Identify the problem, test a theory, establish a plan of action, implement, verify, and document.
Remote Support: Using Remote Desktop Protocol (RDP), SSH, and cloud-based management tools to support users off-site.

Module	Goal
Hardware	Build, repair, and upgrade computing hardware.
Software	Deploy and maintain stable OS environments.
Networking	Architect and troubleshoot LAN/WAN connectivity.
Security	Protect devices and data from external threats.
Support	Communicate effectively and manage user incidents.